Most of the products are handmade to order, please consider this when purchasing.
If you are not satisfied with your purchase, please inform us of your refund within 7 days of receiving your order at ETCJWL@GMAIL.COM and we will provide you with the return shipping label.
Stock items and orders cancelled within 3 days are eligible for a full refund to the original payment method. All custom-made items will be subject to a 15% restocking fee or be issued on store credit according to the customer's preferences. Return shipping will be deducted from your refund.
Some items are non-refundable, such as small or large rings, engraved items, scratched or worn items. for international orders, the return shipping cost will be the responsibility of the customer.
Please allow 1-4 business days after we received your refund for a full refund.
If the part is damaged and you need a repair email ETCJWL@GMAIL.COM to find out about your specific case.